Delete your EduSmart account

You can delete your EduSmart account and its data at any time. This page explains how, and what happens next. It applies to the EduSmart app on Android and iOS and to the website.

Delete it in the app

1. Open the EduSmart app and sign in to the account.
2. Tap the gear icon (Settings) at the top of the home screen.
3. Tap Delete my account.
4. Confirm. You can tell us why if you want, but you don't have to.

You are signed out on every phone straight away.

Can't open the app?

Email hello@edusmart.africa with the subject "Delete my account" from the email address on the account. If you signed up with a phone number, include:

• the learner's full name
• the phone number used to sign in
• for a learner under 18, the parent or guardian's phone number we hold

We may ask a question to check that the account is yours before we delete it. A parent or guardian can ask us to delete their child's account in the same way.

What we delete

Within 30 days we permanently delete:

• your profile: name, phone number or email, password, school, form and guardian details
• your learning progress: lessons, answers, scores, points and streaks
• your Plus access and redeemed codes
• your sign-ins on every phone

We don't store your questions to Lisa, the AI tutor, so there are none to delete.

Backups are overwritten within a further 30 days.

What we keep

We keep a short record that the account was deleted and when, so we can show we did it. If you paid for something on the website, we keep the payment record (amount, date and reference) for as long as tax and accounting laws require. We don't keep anything else.

On your phone

Deleting the account doesn't remove the study packs already downloaded to the phone. To remove them too, uninstall the app or clear its storage in your phone's settings.

Read our privacy policy for more about how we handle your information.