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EduSmart Africa

Help and support

Need help with EduSmart? Most answers are below. If you are still stuck, email hello@edusmart.africa and we'll get back to you as soon as we can.

Getting started

How do I create an account?

Open the app and tap Create a free account. Enter your name, your phone number or email, a password, your country, curriculum and form. If you are under 18, a parent or guardian must agree and give their name and phone number.

I forgot my password.

Email hello@edusmart.africa from the email address on the account, or with the phone number you signed up with, and we'll help you reset it.

Can more than one learner use the same phone?

Yes. Each learner creates their own account and signs in. On the welcome screen, tap your name to continue. Your progress stays separate.

Learning offline

How does offline learning work?

When you add a subject, the app downloads a study pack with its lessons, worked examples and practice questions. After that, you can learn and practise with no data. Your progress is saved on your phone and sent to your account the next time you are online.

The subject I need isn't there yet.

We are adding subjects and forms all the time. Email us the subject, curriculum and form you need, and we'll tell you when it's ready.

How much data does a study pack use?

Study packs are small because they are mostly text, so they use little data. Download them on Wi-Fi if you can.

EduSmart Plus

What is Plus?

Plus adds Lisa, your AI tutor, video lessons and a diagnostic test that shows exactly which topics to work on.

How do I get Plus?

Get a Plus code from your school or an EduSmart agent. In the app, tap Get EduSmart Plus on the home screen, enter the code and tap Activate Plus.

My code doesn't work.

Check that you typed it exactly as printed. Each code works only once. If it still fails, email us the code and where you got it.

Your account and privacy

Contact

Email: hello@edusmart.africa